FAQ & TIPS

1. FAQ

Q. Is it safe for my eyes? Is the Eye Shield absolutely necessary?
A. The harmlessness of this product to the eyes is certified from the Eye Damage Prevention Rating by Korea Testing Laboratory. The KC Marking and CE Marking this acquired also guarantee safety. As it is safety tested you can use it without a shield, but we’ve included an Eye Shield in the box for those who have very sensitive eyes. If you’d like to block the LED light from your eyes, wear the Eye Shield under the mask and enjoy more comfortable at-home light therapy.

Q. Can I apply products with a thick formulation(lotion, cream) before using the mask?
A. If you apply a thick product like cream, the lights can’t penetrate your skin in depth. We recommend you to apply lotion or cream after using the mask.
We recommend the routine below
Cleanse -> Tone your skin -> Apply ampoule/serum -> 15 minutes of LED mask! -> Apply lotion/cream

Q. How often should I use it?
A. After 15 minutes, it reaches the maximum amount of wavelength the skin can accept. We recommend 15 minutes a day, 2-3 times a week.

Q. To see results, for how long should I continue this?
A. To get maximum effects, use one light setting that fits your skin concern for at least 4 weeks.

Q. How does the light therapy work on my skin?
1) RED Light: Goes deepest into your skin, stimulates the dermal layer and affects collagen production. This Improves fine lines and elasticity.
2) ORANGE Light: Diminishes the melanocytes between the dermal and epidermal layer, and brightens overall skin tone and complexion.
3) BLUE Light: Kills acne bacteria on the epidermal layer and improves pores, acne, and soothe your skin.

Q. Any precautions?
1) This is not waterproofed so please avoid water. Using a dry towel or tissue to remove any contamination and storing it in the package box is recommended.
2) This is a skincare device, not a medical device. Other than skincare effects, it does not offer any medical efficacy.
3) If you’re treating skin-related issues or allergies or recovering from the treatment, consult with your doctor first before using it.
4) We do not recommend you to use this during pregnancy or breast-feeding without consulting a doctor.

Q. It won’t charge.
A. It’s not supposed to charge like a smartphone, the mask should be connected to the USB cable when using it.

Q. It says 96 LEDs, but I see only 32 in the picture.
A. There are 96 LEDs, it’s just that 3 terminals look like one. Also, having more LEDs does not decide how effective it is, it’s more about how evenly the LED wavelengths are distributed to the skin.

Q. Does it contain UV light?
A. This is an LED light therapy product and has nothing to do with UV.

Q. For how long will it last?
A. You can use this semi-permanently. The average lifespan of LED is about 15 years and more.

2. TIPS

It’s more effective when you pair a light setting with ampoules.
1) RED Light (Improves fine lines / elasticity) + Klairs Blue Drop or I’m From Ginseng Serum
2) ORANGE Light (Brightens skin tone / complexion) + Klairs Vitamin Drop
3) BLUE Light (Shrinks pores / soothing effect) + Klairs Fundamental Oil Drop

STORY OF SYNERGY

SHIPPING

Your purchases will be shipped within 1-3 business days after confirmation of payment. After shipping, your tracking number will be sent and updated (this process takes up to 1 business days). We will send you an email once your shipment has been processed, and you will be able to find the order details. We appreciate your understanding and patience.

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RETURNS

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