Wishtrend FAQ

before placing an order

Before Placing an order :

Q. Do you ship internationally?

 

Absolutely ! WISH TREND ships internationally to most countries.
However, please keep in mind shipping to some countries may limit certain shipping options.

Q. What are the shipping cost rates?

 

Shipping costs differ for each country. Please refer to HERE to find shipping costs that
apply to the country you would like your shipment delivered to.

Q. Is it possible to order off-line?

 

Some products may not be available depending on the area. Please contact us through cs@wishtrend.com if you have a specific question regarding a product.
However, all of our products are available online for your convenience.

Q. I would like to sell a product to consumers.

 

For bulk order placements, please inquire at trade@wishcompany.net Depending on
the quantity purchased and the amount ordered, you may be eligible for benefits.

Q. What payment methods do you accept?

 

All of our transactions are processed through Paypal. Visa, Mastercard, or other international credit cards are also accepted, as they can be processed through Paypal.

Q. I don’t have a Paypal account. How can I pay?

 

No problem ! As long as you have a credit/debit card that can be used internationally
(such as Visa or Mastercard), your payment can be processed through Paypal without
having to create an account.

Q. I keep getting a payment error message.

 

This may occur when there is a problem with the form of the payment or when the address
provided is not in the correct form. Please check the address and enter the correct address
(city, zip code, etc.). If you still have a problem with making a payment, please contact Paypal.

Q. Why won’t it recognize or accept my address?

 

The address entered may not be in the correct format. Please check to make sure you have
entered the correct address. If you are still having trouble with entering your address even
after confirming through a search engine for the correct format, Please contact us through
cs@wishtrend.com and we will be glad to assist you.

Q. Why can’t I choose the career option?

 

Depending on the country, there may be areas where a career option is not available.
In this case, Please contact us through cs@wishtrend.com

Q. Why won’t this coupon work?

 

The coupon may be expired or may have certain guidelines applying to it that may be
conflicting with the possible use of it. Please check the coupon information for its
restrictions such as the minimum amount limit, duplication, certain non-use items, or the
expiration date. Coupons are not applicable to some promotional products. If you have
additional questions or concerns, Please contact us through cs@wishtrend.com

Q. The system is charging me for double the shipping costs.
charging me the shipping fee even though I qualify
for free shipping.

 

We apologize for your inconvenience. System errors can occur in some cases.
Please try again after clearing your cart.

Q. My cart showed free shipping, but I was charged for shipping.

 

Shipping fees may vary depending on the area. The system may show no shipping costs if
the address is not provided or if the address has an error within the system.

Q. What shipment method do you use?

 

As of July 2014, all of our shipments are processed through the postal office.
In conjunction with post offices all around the world, we strive to provide service everywhere.

Q. I would like to use Fedex, DHL, or other method of shipment.

 

Sorry for your inconvenience. Currently, we process all of our shipments by the post office
only, and we do not offer any other service methods at this point. We will do our very best
to improve upon our service to provide you with better service.

Q. Why can’t I add this product to my cart?

 

The product may not be added to your cart if it is out of stock. Please bear with us and
wait until the product can be restocked.

Q. I purchased a product with free shipping,
but was charged for shipping.

 

Shipping costs are applied to all purchases, and in the case of free shipping products, the shipping costs are deducted from the overall costs. If you are not able to confirm the deducted shipping costs, please empty your cart and try again.

After placing an order :

Q. When will the products be shipped?

 

Your purchases are usually shipped within 1-3 business days after confirmation of your
payment. Depending on the condition of stock and supply, the process may be delayed.
We apologize in advance for any delays, and appreciate your understanding.

Q. Why haven’t I received a tracking number yet?

 

Your purchases will be shipped within 1-3 business days after confirmation of payment.
After shipping, your tracking number will be sent and updated (this process takes up to
1 business days). We will send you an email once your shipment has been processed, and
you will be able to find the order details. We appreciate your understanding and patience.

Q. I would like to change my address.

 

After confirming the change in address once more, Please contact us through cs@wishtrend.com It is not possible to change the address of an order that
has already been shipped, and the cost of shipping for resending the shipment
will be charged to you. Please check and confirm your address before finalizing an order.

Q. I would like to cancel my order.

 

If the order has already been shipped, it is not possible to cancel the order, please check
your order for any possible errors and confirm once more before placing the order. If you
need more helps, please contact us through cs@wishtrend.com. However, if the order
has already been shipped, it is not possible to cancel the order. Please check your order
for any possible errors and confirm once more before placing the order.

Q. I want to change my order.

 

If the order has already been shipped, it is not possible to cancel the order, please check your order for any possible errors and confirm once more before placing the order. If you need more helps, please contact us through cs@wishtrend.com with the details of the product you would like to change.
Depending on the product, additional fees may occur and can be processed through Paypal.
However, if the order has already been shipped, it is not possible to change an order. Please
check your order for any possible errors and confirm once more before placing the order.

Q. When can I expect to receive my order?

 

Your purchases will be shipped within 1-3 business days after confirmation of payment.
Please allow about 15-20 business days (varies depending on area and country) for your
order to arrive after shipping has been confirmed. If you would like detailed information
on shipping, please refer to HERE.

Shipping :

Q. Where can I find my tracking number?

 

You can find the tracking number easily on your order history.
Please refer to the “Order History” page under “My account”.

Q. Why can’t I find my order with my tracking number?

 

It takes up to about one business day after you receive your tracking number for the
system to update. There is also a delay through the tracking site as well. Please allow
2-3 business days for the system to fully update and process your order. If you still
have problems locating your order after the 2-3 business days period, please contact us
through the CS center cs@wishtrend.com, and we will be glad to assist you in
resolving the problem.

Q. Status has changed to "delivered" status after clicking the button by accident.

 

Did you click the "confirm delivery" button by accident? Don't worry. The order has been
already sent normally so even if it is changed to "delivered" status, there will be
no problem of delivery. As follow this page, wait with an easy mind.

Q. Why haven’t I received my package yet?

 

Generally, it takes about 15-20 business days from the shipping date ; which may vary
depending on the country and area. Please refer to the SHIPPING PAGE for more information

In addition, there may be some delays due to aircraft delivery schedules or certain conflicts
within the country. Because it is an international order, please be patient as delays can happen
and we thank you for your understanding.

Q. Why is it showing that my package is still in Korea?

 

The package will be shown as it is still in Korea until it reaches the destination country and
is processed by the post office within that country. Detailed information is only available when
the shipment arrives in the destined country and is officially processed by the destination
country, so your package may be shown as still in Korea while it is being processed. Also,
depending on the country, the country’s postal services may not provide tracking options.
Please check the shipping page for additional information for a particular country.

Q. My product has been shipped, but I haven’t received it yet.

 

The time required for shipment varies depending on the country. Please refer to
the SHIPPING PAGE at to view the specific dates for countries. Also, due to the nature
of international shipping, delivery may be delayed depending on the international
situation or the aircraft delivery schedules. We apologize for the inconvenience,
and appreciate your patience. Depending on the country, when the product arrives at
the destination country, you may be able to locate and track the order through the
country’s postal site.

Q. I searched for my order, and I’ve been told my delivery
has failed I have to go pick it up.

 

The cause of delivery failure varies depending on the situation. First off, please contact
your local post office (or the tracking site / delivery company) and inquire regarding your
order. You will be able to receive the product and the reasons to what may have occurred.

Q. My order arrived very quickly last time, but it’s taking
too long this time around.

 

We apologize for the inconvenience. International shipping can be affected by many things
like international situations, so the time required may change depending on the situation.

Q. I was charged tariffs/other additional charges.

 

We are trying our very best to prevent our customers from being charged any additional
charges and tariffs, and this only occurs in rare cases. However, because of the national
laws of certain countries, additional fees may apply. We are sorry to say that we cannot
reimburse you for these fees, and apologize for the inconvenience.

After receiving the order :

Q. My order was incomplete.
I did not receive everything I ordered.
My package is missing certain products.

 

We apologize for the inconvenience. Please check your order and the products included in
your package once more. If you find that there is a problem, please contact us with a photo
of your package and all the products that were included in it, and we will do our best to resolve
the problem as quickly as we can.

Q. The product does not work.

 

We apologize for the inconvenience. If it requires batteries, please check the + and – poles,
and refer to the detailed product page for more information. If the product does not work then,
Please contact us through cs@wishtrend.com

Q. The product I ordered is making me break out.

 

The cause of the reaction may vary. First, please stop using the product, and check to see
if the reaction was triggered by the product. If you are still experiencing certain side effects
due to a product, Please contact us through cs@wishtrend.com

Q. I would like to return a product.

 

If you decided to change your mind, you can return a product only if the product has not been opened and used. We are not able to take back any products that have been taken out of the original package, and any costs regarding the return shipping will be the customer’s responsibility.

Additional FAQs :

Q. Why have I not received an answer to my question yet?

 

All inquiries are conducted sequentially. Also, if you give us an inquiry before the answer
came back; the order can be pushed back and further delayed. It may take some time
to check as well. We apologize for the inconvenience and thank you for your patience.

Q. I can’t log in.

 

This problem may occur due to an incorrect password. Please check your password, and
refer to the “Forgot Your Password?” on the log-in page if you are having difficulties
accessing your account or retry after deleting the cache for the browser.

 

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